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Warranty Information

REMKEYS warrants that all manufactured product will be free of any defect in materials or workmanship for the period of (1) year. Warranty begins from the date of shipment from the main warehouse facility. The warranty is extended to customers and applies to all REMKEYS manufactured product purchased, installed, and used for the purpose for which such product was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, and usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than REMKEYS. REMKEYS reserves the right to substitute functionally equivalent new or serviceable used parts.

WARRANTY CLAIMS AND PROCEDURES

  1. During the applicable Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Warranty will be, at REMKEYS‘ sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be available to REMKEYS for inspection and evaluation. To be entitled to rights under the Warranty, the customer must notify REMKEYS in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Warranty Period. Following its receipt of any such customer notice, REMKEYS will determine whether the reported problem is covered by this Warranty. If REMKEYS determines that the problem is covered, REMKEYS will authorize repair or replacement of the defective product, as deemed appropriate by REMKEYS in its sole discretion.
  2. Before shipping any product to REMKEYS, the customer must obtain a Return Merchandise Authorization, RMA, number from REMKEYS, and must provide original order number or proof of purchase. Any product received by REMKEYS without a RMA may, at REMKEYS‘ option, be returned to the customer collect. Once a RMA is obtained, the customer is responsible for packing and shipping the product to a service facility designated by REMKEYS, within fifteen (15) days after receipt of the RMA. Upon receipt of defective product by REMKEYS, REMKEYS will replace product and bear shipping fees.
  3. REMKEYS will provide customer with new, rebuilt, refurbished or alternate product of equal or improved quality, as exchange product to replace eligible defective product. Any alternate product will meet or exceed the specifications of the replaced product. Unless otherwise specified by REMKEYS in writing, repaired or replaced product are covered only for the remainder of the term of the applicable Warranty. All defective product replaced by REMKEYS become the property of REMKEYS. REMKEYS has no obligation to (i) service, exchange or otherwise replace any product that has been damaged, modified, abused, misused or over-used as determined by REMKEYS or has been used with non-REMKEYS supplies or products that have caused damage or malfunction; (ii) refinish, refurbish, restore or exchange any product with cosmetic blemishes. If REMKEYS elects to perform any such services at customer’s request, then such services will be deemed a service call and all labor, parts and materials used for the service call will be charged at REMKEYS’ then-prevailing rates.


WARRANTY EXCLUSIONS

REMKEYS does not warrant or guarantee, and is not responsible for:

  1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of REMKEYS’ control, or (B) customers abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the product in any way.
  2. Product built to customer’s specifications that are later found not to meet customer’s needs or expectations.
  3. The performance of the product when used in combination with equipment not purchased, specified, or approved by REMKEYS.

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