SPS - Abrites Support Plan Service
The Abrites Support Plan Service (SPS) allows the customers to receive support from the Abrites support team. The support team will analyze, detect, determine and provide possible solutions to issues that customers may face while using the Abrites products.
The SPS works in a written form using an Abrites ticketing platform.
Once the SPS is purchased, an account in the platform is created for each customer where all the problem solving takes place instead of email.
The interval for initial response on behalf of ABRITES is up to 24 hours from case registration during business days.
The SPS can only be used with active Annual Maintenance Subscription (AMS). The duration of the SPS is 12 months from the date of purchase.